Alarm Monitoring
Make your business more efficient with our business alarm monitoring service.
Because our call centre is covered 24 hours a day, every day of the year, yours doesn't have to be!
Our operators are trained to monitor security equipment of every shape and size, from smoke detectors, carbon monoxide sensors and temperature extreme sensors to intruder alarms, fire alarm panels, lifts, automatic keysafes and door entry systems.
We recognise that our customers need to have complete confidence in the services we deliver, whether provided directly or working in partnership with others. We take this responsibility very seriously and have invested heavily, not just in a highly resilient calls handling infrastructure, but also in quality procedures and standards.
Our procedures comply with the 2009 TSA Code of Practice and our performance is monitored against these criteria and associated Key Performance Indicators (KPIs). An independent consultant works with us to ensure our ongoing compliance and good practice. Our first TSA Audit under the new code of practice took place during April 2010.
We are an accredited member of the Telecare Services Association (TSA), having successfully achieved accreditation to the 2009 Code of Practice.
As new technology develops, so do we, allowing you to place complete confidence in the services we can provide for your business. |