24 hours services for your customers
If your customers often require services 24 hours a day, Magna Careline can provide a tailored ‘out of hours’ service to suit your business.
Some customers work shifts and cannot call you when your staff are in the office. Others are used to being able to find out what they want, when they want it with 24 hour news, the ability to buy online and 24 hour call centres placed around the world.
It is expensive and often not practical or cost effective to open your office all hours and yet your customers expect to be able to call you at any time of the day or night.
Magna Careline's call centre is open all day, every day of the year. Our staff are here so yours don't have to be.
We use the latest technology to deliver consistently to your business’s most precious asset, your customers, meeting their high expectations of the comprehensive and customer focused service they expect from you.
What can your business expect from us?
All calls received and dialled out are recorded for quality and training purposes. Our call logging service as standard provides regular detailed reports to ensure that information can be handed over quickly and efficiently. Monthly and quarterly analysis reports are also provided.
As a business partner of MCL, we hold monitoring meetings and will review your service every 6 months to ensure you and your customers are getting the best possible service.
For more information on our bespoke out of hours service tailored to meet your needs, please contact us »
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